FAQs
SHIPPING QUESTIONS
Where do you ship to?
We do ship worldwide. But in case your country is not reached by our courier, we will inform you right away to make necessary changes to your order or refund your order in full. We do not ship to Russia and Ukraine currently.
How much does shipping cost?
We offer FREE standard shipping worldwide. Please note, duties and other international shipping charges are non-refundable.
How long does shipping take for US orders?
Once your order ships from one of our warehouses, most items are delivered to the customer within 3 - 10 days after the item ships.
Can I ship the products to an address that does not match my billing address?
Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.
How do I track my order?
Tracking will be available 1-2 days after your order. Please do reach out to our support team if you haven’t received yours after 3 days.
ORDER QUESTIONS
How do I know that my order is confirmed?
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order.
When will I get my order?
Please note that we may require 1 to 3 working days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, you will receive a shipping confirmation email or text from our team with tracking details to track your order.
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. For any additional questions please contact our reps at info@nkgoods.com.
What methods of payment do you accept?
We accept all major credit cards (VISA, Mastercard, American Express) and PayPal payments.
How do I cancel my order?
Cancellations are accepted within 12 hours after an order is placed. Please reach out to our support team immediately if you have to cancel your order for any reason. We process orders as quickly as possible so cancellations are time sensitive.
OTHER QUESTIONS
Where are your items produced?
NK goods partners with various manufacturers from all over the world. We collaborate with both small and giant producers to bring you the highest quality products. Our reliable partners are located in the US, Europe, and China.
What if there are missing items or products arrived incorrectly?
For missing or wrongly shipped items, please contact us at info@nkgoods.com and quote your order number (Order #) and provide us with proof. We understand emailing photos or videos can be less convenient nowadays. You can always message us and send us the photo/video via Facebook or Instagram for faster response.